Shipping information

Shipping costs
For end users the shipping costs are 5, - EUR within Germany and Austria.
From a value of goods i.H.v. 149, - EUR we ship carriage paid within Germany and Austria.

We also ship to Belgium, the Netherlands and Luxembourg (Benelux).
The shipping costs to these countries amount to a flat rate of 8, - EUR.

The shipping costs for deliveries to Switzerland are calculated at a flat rate of 20.- EUR. The costs for customs and value added tax are to be borne by the buyer / orderer.

We would be happy to make you a non-binding offer for international shipping costs.

In the shipping usually takes place with DHL or UPS. To Switzerland exclusively by UPS.  

Returns (only for end consumers)
All items purchased from BigDog24.de - including discounted goods - can be returned within a period of 14 days. However, the right of return applies only to unworn, unwashed and flawless articles without dog hair or dirt. The labels must not have been removed.

You can send us your cancellation declaration in writing by mail, fax or post within 14 days. Please use our sample form for this and send the goods to us within 14 days.

Your revocation is also simply by returning the goods.

Please send us the article (s) with a sufficiently prepaid package. Attach the delivery note to our shipment.  

Refund of the purchase price
We will refund you the purchase price after the receipt of your return usually within 48 hours on the same payment path as it received us back. When paying by credit card, please note that the refund depends on the credit card used.

If the recipient of the item specified in the order does not agree with the buyer of the goods, the deducted amount will always be refunded to the buyer and card or account holder.

Exchange (only for end consumers)
Within a period of 14 days after delivery, you can exchange all items (even reduced ones). However, the right of exchange applies only to unworn, unwashed and flawless articles without dog hair or dirt. The labels must not have been removed.

Please send us the article (s) with a sufficiently prepaid package. Attach the consignment note with our delivery note and note your exchange request there. We ship immediately and free of charge your exchange request within Germany and Austria. For all other countries, the shipping costs. If the desired item is not available we will contact you, of course.
The estimated shipping costs can only be used if the basket is not empty.